شواية Zenet، ZBQ-21EC

1. The delivery date and time are dependent on the customer’s booking confirmation and not based on the date and time of purchase from the online store. A later call will be placed to confirm the booked delivery slot.
   
2. Friday is a day-off as per Bahrain government regulations.
3. 
   The delivery appointment is subject to being canceled in case the customer’s mobile phone number is incorrect or unreachable. This causes a new delivery date and time to be rescheduled for delivering the purchased goods up to 3 times maximum.
4. Customers should get a confirmation call on the same delivery date for reaffirming the address and time of delivery.
   
5. For TVs and White Goods, Installation and Unboxing are mandatory by our trained service team to ensure product functionality. Otherwise, if the customer does not want to unbox the product, Switch On is not responsible once the delivery note is signed.
   
6. By signing the delivery note, the customer has declared the delivery completion from all aspects of quantities, sealed items, and brand new receiving status

1. The customer can return or exchange the purchased sealed products immediately by visiting the store within 14 days of the purchasing date.
2. In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees will be charged to the customer.

The complete refund policy can be found here